FAQs

Out of stock

Sometimes items may run out of stock. This happens because of popular demand. In these circumstances we will try to restock the items as quickly as possible.

However, if you have placed an order for an item that is no longer available, we will get in touch with you as soon as possible to offer you an alternative item or a refund. 

If you would like more information on when a product is likely to be back in stock you can email shop@rethink.org to find out more.

I do not remember my account password

If you have forgotten your password you can easily access your account and continue with your purchase by clicking the ‘forgot my password button’. We will email you a link to a page where you can easily create a new password.

Why should I Gift Aid my donation?

If you are a UK taxpayer, you can boost your donation by 25p of Gift Aid for every £1 you donate, at no additional cost to you.

Do you have a retail shop?

We do not have any retail shops but there are lots of ways you can support Rethink Mental Illness, visit www.rethink.org/get-involved to find out what you can do.